1. Non-Returnable Conditions
I. Brand-new products with the correct model are not eligible for return or exchange.
II. Please ensure the product model and quantity are correct before placing the order.
2. Return Eligibility
I. Returns due to discrepancies in quantity, incorrect models, or product quality issues must be requested within 3 days of receipt; requests submitted after this period will not be accepted.
II. Returned items must retain their original packaging (including packing materials and internal fillers) and the product label must remain intact. The product label serves as the only credential for returns; lost labels will render the return ineligible.
III. For quality-related returns, customers must provide a detailed English performance test report, and if necessary, a third-party English test report approved by both parties.
IV. For orders within Mainland China, invoices issued must be returned along with the product; for orders outside Mainland China, returns will be handled according to mutually agreed terms.
3. Non-Acceptable Returns
I. Original packaging or product label is missing.
II. Product has been used or tested on equipment.
III. Receipt exceeds 1 week (based on courier sign date).
IV. Invoice is lost.
V. Errors or loss caused by the customer.
4. Submit Return Request
I. Please contact your assigned sales representative promptly and provide the reason and details of the return.
5. Processing Time
I. Shenzhen Kinnotek Technology Co., Ltd. will acknowledge and respond to the return request within two business days.
6. Return Conditions for Used, Opened, or Refurbished Products
I. Returns for used, opened, or refurbished products must strictly follow the order agreement and mutually confirmed terms.
II. Products must remain fully functional, include all accessories, and not affect resale.
III. If quality issues are found, a return request must be submitted within 3 days, and no later than 1 week, along with relevant explanations or test reports.
IV. Damage caused by customer operation, installation, or misuse is not eligible for return.
